Frequently Asked Questions
How do I place an order?
You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. You'll need to create an account or log in to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for your convenience.
How long does shipping take?
Shipping typically takes 3-5 business days within the UK. International shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all products. Items must be unused and in their original packaging. Contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. You can check availability during checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order status in your account dashboard.
Are your products safe for pets?
All our products are designed with pet safety in mind. We use high-quality, non-toxic materials and follow strict safety standards. Always supervise pets with new toys.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and sent via email. They're perfect for pet lovers!
How do I contact customer support?
You can reach us via email at hello@hoomanpets.com or through our contact form on the Help Center page.
Can I cancel or modify my order?
Orders can be modified or canceled within 1 hour of placement. After that, please contact support for assistance.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.
Visit Help Center
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